1. Acceptance of Terms
By using the Kastro Global Services website or our services, you agree to these Terms & Conditions. If you do not agree with any of them, please do not use our services.
2. Our Services
Kastro Global Services offers a variety of services including money transfers, flight and hotel bookings, car rental, visas and Umrah, renewal of Palestinian documents, and cryptocurrency services. All services are subject to availability and applicable legal conditions.
3. Client Responsibilities
The client agrees to:
- Provide accurate and complete information when requesting any service.
- Submit the required official documents correctly.
- Pay the agreed fees and commissions on time.
- Not use our services for any illegal or fraudulent purpose.
- Comply with applicable laws and regulations in Belgium and the European Union.
4. Prices and Payment
Prices and fees are set in advance for each transaction. Prices shown on the website are approximate and subject to change. The final price is confirmed upon direct contact with us. Payment must be completed before service execution unless otherwise agreed.
5. Timeframes
Timeframes mentioned on the website or in our communications are estimates only and may be affected by factors beyond our control, such as government procedures or third-party delays. We are not responsible for any delays resulting from such factors.
6. Cancellation and Refund
The cancellation and refund policy varies per service. Generally:
- An order can be cancelled before processing begins and fees refunded (after deducting administrative costs).
- After processing begins, refunds may not be possible depending on the nature of the service.
- Fees paid to third parties (embassies, airlines, hotels) cannot be refunded.
7. Limitation of Liability
We do our best to provide accurate and reliable services. However, we are not liable for:
- Delays or refusals by embassies or government agencies.
- Losses resulting from incorrect information provided by the client.
- Force majeure and events beyond our control.
Our maximum liability is limited to the amount of fees paid for the disputed service.
8. Intellectual Property
All content on the website (text, logos, images, design) is the property of Kastro Global Services and is protected by copyright laws. Reproduction or use without prior written permission is prohibited.
9. Privacy
Your use of personal data is governed by our Privacy Policy. Please review our Privacy Policy for more details.
10. Changes to Terms
We reserve the right to modify these terms at any time. Changes become effective once posted on this page. Your continued use of our services constitutes acceptance of the modified terms.
11. Governing Law
These terms are governed by and construed in accordance with the laws of the Kingdom of Belgium. Any dispute arising from these terms is subject to the exclusive jurisdiction of the courts of Ghent, Belgium.
12. Contact Us
For any questions about these terms, you can contact us via:
- info@kastro-global.be
- +32456913539
- Sleepstraat 52 9000 Ghent, Belgium