Frequently Asked Questions
Complete answers to the most common questions we receive
KASTRO Global Services is a company based in Ghent, Belgium, specializing in a complete range of services including money transfers, flight and hotel bookings, visas, Umrah, car rental, Palestinian affairs, and digital currencies. Our team speaks Arabic, English, and Dutch to serve you better.
Our team speaks three languages: Arabic, English, and Dutch. You can contact us in any of them — in the office, by phone, or on WhatsApp.
Our office is located in Ghent, Belgium. Contact us by phone or WhatsApp to get the exact address and working hours.
We are open Monday through Saturday. See our current hours in the footer, or contact us directly to confirm.
Most transfers are completed within 24 hours, and some within a few hours depending on the country and currency. We will give you an estimate when you contact us.
The fee varies depending on the amount, currency, and destination country. Contact us for an exact quote for your request.
Yes, most transfers can be done remotely via phone or WhatsApp. Contact us and we will guide you through the steps.
Visa processing time depends on the visa type and country. A Schengen visa, for example, may take 10 to 15 business days. We will inform you of the expected timeline when we start your application.
Required documents vary by visa type. Generally you need: a valid passport, a photo, bank statements, travel insurance, and hotel & flight reservations. We will give you an exact list when you contact us.
Yes, we offer complete Umrah packages including flights, hotels near the Haram, transportation, and visa. Contact us for available packages and pricing.
Yes, we handle the entire Umrah visa process on your behalf, from application to approval. All you need to do is provide us with the required documents.
You can book an appointment online via the "Book Appointment" page, or contact us by phone or WhatsApp. Choose the appointment type (office visit or phone call) and the time that suits you.
Yes, contact us as soon as possible by phone or WhatsApp with your reference code, and we will reschedule or cancel as needed.
Yes, once you submit your request or book an appointment, you will receive a reference code (like KGS-XXXXXX or APT-XXXXXX). Use it on the "Track Request" page to see the current status.
Yes, we deal with buying and selling major cryptocurrencies such as Bitcoin (BTC) and USDT. Contact us for the current rate and best method of transaction.
The rates shown on the site are approximate and are updated manually by our team. For the exact final rate, please contact us directly before completing any transaction.
Yes, we use trusted payment channels and strict verification procedures to ensure the security of every transaction. Your privacy and funds are completely safe with us.