1. Introduction
Welcome to Kastro Global Services. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you share with us when using our website or services.
2. Information We Collect
We may collect the following types of information:
- Contact Information: full name, phone number, email, address.
- Service Information: details of the requested service, attached documents, transaction information.
- Technical Information: IP address, browser type, operating system, pages visited.
- Cookies: to improve your experience on the site.
3. How We Use Your Information
We use your information for the following purposes:
- Providing and processing the services you request.
- Communicating with you regarding your requests and appointments.
- Improving our service quality and website experience.
- Complying with legal and regulatory obligations.
- Sending updates or offers (only with your consent).
4. Sharing Information with Third Parties
We do not sell your personal data. We may share it only with:
- Authorized service providers (such as money transfer companies, embassies, hotels) to complete your request.
- Legal or regulatory authorities upon official request.
- Technical service providers who help us operate the website.
5. Data Protection
We use appropriate security measures to protect your data, including encryption, identity verification, and technical and organizational security measures. However, the security of any data transmission over the Internet cannot be 100% guaranteed.
6. Data Retention
We retain your data for the period necessary to provide the services and comply with legal obligations. After this period, data is deleted or anonymized.
7. Your Rights
You have the right to:
- Access your personal data stored with us.
- Request correction of any inaccurate data.
- Request deletion of your data (within legal obligations).
- Object to the processing of your data.
- Withdraw your consent at any time.
8. Cookies
We use cookies to improve your browsing experience and remember your preferences (such as language and dark mode). You can disable them in your browser settings, but some features of the site may not work correctly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review it periodically.
10. Contact Us
For any questions about the Privacy Policy, you can contact us via:
- info@kastro-global.be
- +32456913539
- Sleepstraat 52 9000 Ghent, Belgium